Arkansas State Board of Embalmers and Funeral Directors Service Laws, Rules, and Regulations (LRR) Practice Exam

When must a statement of funeral goods and services be provided to customers?

1. Before payment is made

2. At the beginning of the arrangement discussions

3. At the conclusion of the arrangement discussions

4. Only upon request

The correct answer is: At the conclusion of the arrangement discussions

The statement of funeral goods and services must be provided to customers at the conclusion of the arrangement discussions because this timing ensures that families fully understand the options, prices, and services discussed during the arrangements. By that point, they are likely to have considered their choices and how they align with their needs and budget. Providing the statement after the discussions allows families to review their options and make informed decisions based on what was discussed during the arrangements. This practice is in line with the Federal Trade Commission's Funeral Rule, which aims to promote transparency in the funeral industry. Other times, like before payment or at the start of discussions, could lead to confusion as they may not have all the necessary information or context to evaluate the statement meaningfully. Providing it only upon request does not meet the requirement for upfront and clear communication about services and their costs.